Shipping & Returns
Shipping
All orders are shipped from Sweden with PostNord tracked delivery. A tracking link will be sent once your order has been dispatched.
Estimated delivery times
Sweden: 1–3 business days
EU: 3–7 business days
Rest of world: 5–10 business days
Customs duties and import taxes for orders outside the EU are the customer’s responsibility.
Shipping fees
Sweden: 59 SEK. Free shipping on orders over 1 500 SEK
EU: 99 SEK
Rest of world: 299 SEK
If your order is delayed beyond the estimated delivery time, please contact us at info@beora.se.
Returns
We hope you love your BÉ ORA piece. If something isn’t quite right, you have 14 days from delivery to request a return.
To be eligible for a refund, the jewelry must be:
• Unworn
• In original condition
• Returned in its original packaging
• Accompanied by your packing slip or a note with your name and order number
Refunds are issued using the same payment method as your original order.
How to return:
- Request your return
Email returns@beora.se with your order number to register your return and receive instructions. - Pack securely
Use the original packaging when possible. Include your packing slip for identification. - Ship with tracked delivery
Swedish returns: You will receive a pre-paid return label. A 59 SEK fee is deducted from your refund.
International returns: Return shipping costs are covered by the customer and tracking is required.
Do not ship without contacting us first. - Refund
Refunds are processed within 5 business days after the return has been received and approved.
Exchanges
The quickest way to receive a new item is to return your order and place a new purchase once your refund is processed.
Claims & Damaged Items
If your order arrives damaged or you believe there is a manufacturing defect, please contact us immediately at returns@beora.se with photos and your order number.
Manufacturing defects are covered.
Normal wear and tear is not considered a defect.
We will always attempt to repair first.
If repair is not possible, we will replace the item or process a refund.
Contact BÉ ORA
returns@beora.se
Stockholm, Sweden