FAQ
Shipping & Returns
When will my order be shipped?
Orders are normally shipped within 1–2 business days.
When will my order be shipped?
Orders are normally shipped within 1–2 business days.
How much does shipping cost?
Sweden: 59 SEK Free shipping over 1500 SEK
EU: 199 SEK
Worldwide: 199 SEK
All orders include tracked delivery.
How much does shipping cost?
Sweden: 59 SEK Free shipping over 1500 SEK
EU: 199 SEK
Worldwide: 199 SEK
All orders include tracked delivery.
How long is delivery?
Sweden: 1–3 business days
EU: 3–7 business days
Rest of world: 5–10 business days
(Customs fees may apply outside the EU)
How long is delivery?
Sweden: 1–3 business days
EU: 3–7 business days
Rest of world: 5–10 business days
(Customs fees may apply outside the EU)
Do you ship internationally?
Yes. All international orders are shipped with tracking.
Do you ship internationally?
Yes. All international orders are shipped with tracking.
How do I make a return?
You can request a return within 14 days of delivery. Please contact us at returns@beora.se with your order number to register your return.
Within Sweden: We provide a pre-paid return label and the 59 SEK return fee is deducted from your refund.
How do I make a return?
You can request a return within 14 days of delivery. Please contact us at returns@beora.se with your order number to register your return.
Within Sweden: We provide a pre-paid return label and the 59 SEK return fee is deducted from your refund.
How do I return an international order?
To request a return from outside Sweden, please contact us at returns@beora.se
with your order number.
We will provide the return instructions.
International return shipping costs are the customer’s responsibility.
How do I return an international order?
To request a return from outside Sweden, please contact us at returns@beora.se
with your order number.
We will provide the return instructions.
International return shipping costs are the customer’s responsibility.
Is my jewelry eligible for return?
Jewelry must be unworn and returned in its original packaging.
Is my jewelry eligible for return?
Jewelry must be unworn and returned in its original packaging.
Materials & Care
What materials do you use?
We work with 925 sterling silver, 18k gold-plated sterling silver, natural freshwater and shell pearls.
What materials do you use?
We work with 925 sterling silver, 18k gold-plated sterling silver, natural freshwater and shell pearls.
Are your pieces water resistant?
Yes. All sterling silver pieces are water resistant and can be worn in water, just avoid harsh chemicals for the longest life.
Are your pieces water resistant?
Yes. All sterling silver pieces are water resistant and can be worn in water, just avoid harsh chemicals for the longest life.
Are your pieces safe for sensitive skin?
Yes. All jewelry is nickel-safe and compliant with EU standards for sensitive skin.
Are your pieces safe for sensitive skin?
Yes. All jewelry is nickel-safe and compliant with EU standards for sensitive skin.
How do I care for my jewelry?
Wipe gently after wear and store in a dry place. For silver pieces, use a silver polishing cloth if oxidation appears over time.
How do I care for my jewelry?
Wipe gently after wear and store in a dry place. For silver pieces, use a silver polishing cloth if oxidation appears over time.
Packaging & Gifts
Is gift packaging included?
Yes. Each piece arrives in our signature packaging, ready to be gifted.
Is gift packaging included?
Yes. Each piece arrives in our signature packaging, ready to be gifted.
Can I add a personal message?
Absolutely. Add your note at checkout and we’ll include it in the packaging.
Can I add a personal message?
Absolutely. Add your note at checkout and we’ll include it in the packaging.